Privacy Policy

Welcome to SNEH KHMER! We take your privacy and the protection of your personal information very seriously. This Privacy Policy (hereinafter referred to as the “Policy”) explains how the SNEH KHMER application (hereinafter referred to as “the App” or “SNEH KHMER”) collects, uses, stores, and protects your personal information. Please read this Policy carefully before using the App. If you do not agree to any part of this Policy, please stop using the App immediately.

1. Scope of Application

This Policy applies to all personal information you submit through SNEH KHMER’s services or that we collect. Personal information refers to any information that can identify you, either alone or in combination with other information.

2. Information We Collect

2.1 Registration Information:

When you register for a SNEH KHMER account, we collect the following information:

* Real name;
* Phone number or email address;
* Password (stored in encrypted form);
* Other personal information you voluntarily provide (e.g., gender, age, interests).

2.2 Real Name Verification Information:

To ensure the authenticity of user identities, we require you to complete real name verification. During this process, we may collect:
* Your real name;
* Information from valid identification documents (e.g., ID card, passport);
* Other information generated during verification (e.g., facial recognition data).

2.3 Usage Information:

When you use SNEH KHMER, we may collect the following information:
* Device information (e.g., device model, operating system, IP address);
* Log information (e.g., access times, features used, click records);
* Location information (e.g., geographic location if you grant us permission).

2.4 Third-Party Information:

If you log in or link your account through a third-party platform (e.g., WeChat, Facebook, Google), we may obtain relevant information from the third party (e.g., nickname, profile picture).

3. How We Use Your Information

We collect your personal information for the following purposes:

* To provide, maintain, and improve SNEH KHMER’s services;
* To verify your identity and complete real name verification;
* To send you important notices (e.g., service changes, security alerts);
* To analyze user behavior and optimize the product experience;
* To prevent fraud, abuse, or other illegal activities;
* To conduct data analysis or research, where permitted by law.

4. Sharing and Disclosure of Information

4.1 We promise not to sell your personal information to third parties.

4.2 We may share or disclose your information in the following circumstances:

* With your explicit consent;
* To comply with legal obligations or respond to requests from government agencies;
* To protect the legitimate rights and interests of SNEH KHMER, users, or the public;
* With our affiliates, partners, or service providers, but only to the extent necessary to provide the services.

4.3 In the event of a merger, acquisition, or asset transfer, your personal information may be transferred to the new owner.

5. Storage and Protection of Information

5.1 Your personal information will be stored on our servers or those of third-party service providers, which may be located in jurisdictions outside your country/region.

5.2 We take reasonable technical and administrative measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

5.3 While we strive to protect your information, please note that internet transmission and electronic storage are not completely secure, and we cannot guarantee absolute security.

6. Retention of Information

We retain your personal information only for as long as necessary to achieve the purposes described in this Policy, unless a longer retention period is required or permitted by law.

7. Your Rights

Under applicable laws, you may have the following rights:
* To access, correct, or delete your personal information;
* To restrict or object to our processing of your personal information;
* To withdraw your consent to this Policy;
* To request a copy of your personal information or its transfer to another service provider.To exercise these rights, please contact us using the information provided at the end of this Policy.

8. Protection of Minors

8.1 SNEH KHMER is only available to users aged 16 or older.

8.2 If we discover that we have inadvertently collected personal information from users under 16, we will take immediate steps to delete such information.

9. Changes to This Policy

We may update this Policy from time to time. The updated Policy will be published within the App and will take effect immediately upon publication. Your continued use of SNEH KHMER constitutes your acceptance of the updated Policy.

10. Contact Us

If you have any questions about this Policy or our handling of personal information, please contact us by email: [email protected]